JSC brs. Russian Standard Bank hotline - phone numbers. Russian Standard Bank hotline phone number

License, date of issue 2289, date 31.03.1993 Head office address Moscow, st. Tkatskaya, 36 Hotline phone number (495) 748-07-48 Official website http://www.rsb.ru/ Email. mail [email protected] Internet bank http://online.rsb.ru Information on the Central Bank website

COMPANY " Russian Standard Bank"is a large financial institution of federal significance, founded in 1999. Today, bank branches are located in many cities of Russia: from Kaliningrad to Vladivostok, and from Sochi to Arkhangelsk. The bank includes more than 230 divisions and 4,900 ATMs.

Russian Standard Bank provides services to individuals and legal entities. According to the most conservative estimates, today the bank serves about 26 million private clients.

Reliability of Russian Standard Bank

The reliability of the bank is determined in accordance with the ratings financial stability. According to the rating of the international rating agency Moody’s, the bank has a Ba3 Stable rating. According to the rating agency Starndard & Poor’s, the bank has a stability degree of B+ Stable, and according to the rating agency Fitch Ratings – B+ Stable. In general, the bank is stable.

Services of Russian Standard Bank

The bank offers individuals a full range of services: from deposits to loans and money transfers. The bank's branches offer clients more than 60 credit programs: cash loans, individual non-targeted loans, loans for making purchases in online stores and brick-and-mortar stores. In addition, the bank issues credit cards, including American Express cards. To date, the bank has issued loans worth more than $54 billion.

The activities of Russian Standard Bank are not limited to loans. Bank clients can open deposits, issue bank cards, make bank transfers of money, use the services of acquiring and an insurance company.

One of the bank’s original services is “Bank in your pocket” - special card, allowing clients not only to pay for services, but also to accumulate interest on the balance on the card.

Internet bank "Russian Standard"

The official website of Russian Standard Bank invites clients to use the services of Internet banking, which allows them to manage accounts at any time of the day from anywhere in the world.

At Russian Standard Bank, Internet banking offers a wide range of services. Over the Internet, clients can apply for or repay a loan, open a deposit, pay utilities, fines and taxes, transfer funds, change currency bank card/account and always be aware of the account status. All transactions carried out in the Internet bank are confidential and carried out in a secure mode.

Clients can also manage their accounts remotely via mobile banking or SMS banking.

Bank reliability

Russian Standard CJSC is a unique financial institution that has managed to make an incredible leap: in just 10 years it was able to become one of the largest Russian banks. At the moment, about 25 million have already become clients of Russian Standard Bank individuals and several thousand corporate clients. The bank's branch network has about 150 branches and more than 3,700 terminals and ATMs throughout Russia.

Of course, the main service of Russian Standard Bank and the core of its activities and success is service, and in particular lending to individuals.

It is worth noting that a borrower of any category can apply for a loan at Russian Standard Bank in Moscow: clients with a successful credit history, honorary clients and new faces. Cash loan at the Russian Standard Bank is issued under more than high interest rates, since the loan amounts are smaller and the risks are higher. Repayment of any credit program Russian Standard Bank in Moscow is carried out directly at the capital's branches of the bank or at ATMs and through payment terminals, and Internet banking is also at your service. In conclusion of this section, I would like to note that Russian Standard Bank helped consumer lending to reach a completely different, new level in Russia.

Hotline Russian Standard Bank offers perhaps one of the widest range of possibilities remote maintenance, and not just background information.

• Activate the card by entering the number and access code yourself or through an employee. In the second option, you will need to provide personal information, give the card number and code word.
• Get account information (card balance, minimum deposit, payment date, etc.) Here you will also have to log in by providing your full name, passport details, code word.
• Leave an application for a card issue, for a loan, etc. Find out the status of the review and the final decision.
• Block the card urgently in case of loss/theft.
• Generate a debit or PIN code credit card. The fact is that when issuing most RSB cards, clients need to generate a PIN code themselves through a hotline.
• Reference information about the bank's current products and services (deposits, loans, cards, salary projects, cash management services, transaction tariffs, etc.)
• Information about branches, offices, points of sale of the bank (working hours, address, location of ATMs, telephone numbers). There are RSB branches and offices in many cities, some are closing, others are opening. Call center operators will provide information of interest on bank branches located in any city in Russia.

There is a separate telephone line for information on the mobile application and online banking; calls to it will be free. Here you can connect to Internet banking, get a login and password, generate a new password if you lose the old one, and consult with a specialist on remote service issues. To activate the service or change the password, you need to call from the current phone number that was specified in the contract, introduce yourself, give the card number or the last digits of the contract, and provide the code word.

Waiting time for a response from the RSB hotline employee

You can talk to an employee of the call center of Russian Standard Bank without a long wait every day from 00.00 to 09.00, and also on Mondays from 20.00 to 00.00. As for other days, from Tuesday to Saturday the bank’s hotline is simply overloaded; it is especially difficult to reach the call center between 15.00 and 20.00 from Wednesday to Saturday. The average wait time these days is approximately 5-25 minutes. Very often, when you call the hotline, an automatic message immediately turns on that all operators are busy and please call later.

If we talk about the operators themselves, then everything here happens like “Russian roulette”, as they say, whoever you fall for. In many cases, call center specialists simply contradict each other or provide different information on the same issue. Nevertheless, the majority of employees still take a responsible approach to their work and respond more or less promptly, without lengthy “clarifications of information,” etc.

Russian Standard Bank was founded in 1999 and is one of the leaders in the credit card market. The bank is among the TOP-30 banks in Russia in terms of financial assets. The bank's main sources of income are loan products and private deposits. The bank has a wide regional network of offices and branches throughout the country: from Kaliningrad to Vladivostok.

Nowadays, it is difficult to imagine managing your finances without an online banking system. For the convenience of clients, Russian Standard Bank has a personal account that provides access to all your financial assets placed in financial organization. To enter your personal account, go to the official website of Russian Standard Bank at https://www.rsb.ru/ and click the “Internet Banking” button at the top. The system will redirect you to a page where you need to enter the login and password received during registration. Login and password can be entered even without a keyboard - on the login page there is a virtual keyboard for entering characters.

The personal account of Russian Standard Bank is equipped with the following functionality:

1. Viewing information about accounts and cards
2. Viewing the history of transactions made in Internet banking
3. Payment for services (payment of housing and communal services, electricity and water bills, traffic police fines and mobile communications is made without commission)
4. Money transfers (instant domestic transfers and payments)
5. Decor
6. Card blocking
7. Making a deposit
8. Feedback from the bank
9. Personal promotions and offers
10. Search for branches and ATMs
11. Current exchange rate

Registration of a personal account at Russian Standard Bank

Before you start using your personal account, you must obtain a login and password. Login and password are sent via SMS to your number mobile phone after signing a service agreement at the bank office. Upon conclusion of the contract banking services In addition to the identifiers for logging into the Internet banking system, the SMS from the bank contains the client’s personal code.

Client's personal code- this is a 4-digit code that identifies you as a bank client. This code is extremely important: using this code, any financial transactions in the system are confirmed mobile banking, and it also serves to quickly identify a client when calling the financial institution’s hotline.

Thus, the entire registration process personal account comes down to registration of any banking product of Russian Standard Bank in the organization’s office. Login information is sent to the mobile phone number specified in the service agreement automatically, immediately after entering data about the new client into the bank’s database. If you cannot find an SMS from the bank in your phone, then simply go through the process of recovering your login and password (more on this later).

If you are unable to log into the Russian Standard Bank personal account system, then try to check the correctness of the entered data: you could have made a mistake in a letter or number. If subsequent login attempts do not yield results, then the function of restoring access to your personal account will help.

To recover your online banking password, go to the account login page at https://online.rsb.ru and click on the “Forgot your password?” link. The system will redirect you to the online banking password recovery page.

To restore access, you must fill in the following information:

1. Your login received during registration
2. Digital access code to the Russian Standard Call Center
3. Verification code from the picture

After filling in all fields, click the "Next" button. After this, you will only have to confirm the operation with the code from the SMS and come up with a new password to log in. This completes the password recovery procedure successfully.

If you do not know your login and access code, then the only way to restore access to your personal account is to call the Russian Standard Bank hotline at 8-495-748-0-748 . You can also restore access to your account using mobile app bank: to do this, on the main screen, click the “Get or restore access” button and follow the bank’s instructions.

For convenient access to the bank's personal account, there is a mobile application called " Mobile bank"or RSB Mobile. The application almost completely duplicates the functions of your personal account and allows you to manage your finances remotely, wherever you are. The application can be downloaded by owners of mobile devices based on iOS and Android.

The application is provided free of charge and is constantly being improved.

To download the application, you can go to the application store of your device and type “Russian Standard Bank” in the search bar. The results will display one single application with the bank's logo. Next, click the "Download" button and wait until the application is installed on your device - a new icon with the same name will appear in the menu.

You can also download and install official application Russian Standard Bank using the links below:

There are several ways to log into the mobile application:

1. Indicating your bank card number, its expiration date and the mobile phone number that you indicated during registration
2. Enter your login and password for your bank account, as well as your secret code. And confirm login with the code from SMS

Choose the method that is convenient for you.

The following functions are available in the Russian Standard Mobile Bank application:

1. Complete information on bank accounts (full history of financial transactions and analytics of income and expenses)
2. Payments without commission ( mobile connection, Internet, housing and communal services, fines, taxes and much more)
3. Adding cards from other banks
4. Blocking/Unblocking a bank card (in case of loss)
5. Applying for a deposit or loan directly in the application
6. Transfer money in any convenient way (by phone number, card, account or free details), including abroad
7. 24/7 chat with bank support service
8. Ability to choose login methods: by login and password or create a graphic key
9. Quick registration in the application and restoration of access (in case you forgot your data)
10. Find the nearest ATMs and branches

Russian Standard Bank hotline phone number

If you have any questions, you can always contact the Russian Standard Bank hotline number 8-800-200-6-204. The call within Russia is free. If you are abroad, then to contact the contact center, use the number +7 495 797 84 02.

Before calling the support line of a financial institution, we recommend visiting a useful section on the bank’s official website called “Questions and Answers” ​​at https://www.rsb.ru/faq/. There you will find answers to the most popular questions. You can also use the chat function in the mobile application to communicate with the bank.

At the contact center of Russian Standard Bank, you can consult about the bank’s services or activate/disable one of the services, but to do this you will need to confirm your identity.

When making a call to the organization's contact center, prepare your passport and product documents and access codes to the Call Center.