Home credit bank phone number hot. Bank home loan hotline phone number is free from a mobile phone. Current hotline numbers

The bank does not have a voice menu. By calling +7(495), the client immediately gets to the section waiting for a specialist’s response. After listening to the user’s question, the responding employee will transfer it to an operator who will advise on the given topic.

On hotline Home Credit Bank can solve any issue:

• Get a login and password to log into the Internet bank, connect it, ask questions about use, etc.
• Get summary information about tariffs for servicing loans, cards, and deposits. The client can ask any question.
• Existing clients will be able to find out the date and amount of payment, calculate the terms early repayment etc.
• Block the card urgently if the client loses it or it is stolen.
• Activate plastic
• Get detailed information about the services of the market, which is based on the bank’s official website, etc.
• Apply for a loan or bank card remotely

How quickly do they respond in the contact center?

The Home Credit hotline is paid, but it is difficult to reach the bank instantly. The average waiting time is 3-6 minutes.
The most convenient time to call the hotline number for individuals— period from 00:00 to 06:00. If a client calls an hour later, he will have to wait at least 1-2 minutes before being connected to an operator.

The bank's telephone line is busy from 08:00 to 20:00. This is the time when you can only reach her after 5-15 minutes of waiting. Considering that each minute of a call is charged at the price of intercity (for regions), it will be expensive to pay for such a call. Therefore, it is so important to determine the time when the call center will be most free. It is unlikely that anyone will want to pay expensive communication bills.

Why did the bank refuse the toll-free number 8800?

For several years now the bank has not used the 8800 telephone line. The toll-free Home Credit hotline has been blocked. The fact is that calls to this number are free only for users. This is a very serious expense for the bank. It is he who pays for all incoming calls to this number from different regions of the country.
During times economic crisis The bank decided to optimize its costs and “save” on clients by eliminating the free hotline. In return, the lender offered a paid phone number and a variety of ways to conveniently connect with consultants remotely for free.

Free way to contact the bank

Home Credit offers its clients several alternative communication options that are absolutely free. Firstly, this is an online chat with consultants. You can use the chat on the lender’s official website in the “Help” - “Home Chat” section. Waiting for an employee to respond here may take 1-2 minutes, and they do not answer questions right away. This is not the fastest or most convenient way to get the information you need.
Another way to call Home Credit for free is to call online from the website. This section is located in the same “Help” menu. To connect with a specialist, the client will need a headset (headphones and microphone); a webcam is not necessary.

You can contact bank employees by asking your question in the official Home Credit groups on popular social networks. This option will be appropriate if the issue is pending. They don't respond as quickly here. Sometimes it may take several days for a group admin to respond to your question.

If you need a quick answer, it is better to use the previous methods, call the Home Credit hotline using a paid number.

To obtain information about the free telephone numbers of the “Hotline” of Home Credit Bank in Moscow, St. Petersburg and in the regions of Russia, the address for entering Personal Area, addresses of branches and ATMs, as well as other bank contact information - use the navigation menu:

Single support service number for Home Credit Bank:

8 800 700 800 6

Call to a single number 24/7 Home Credit hotline8 800 700 800 6 will be free for you from a landline or cell phone.

Save your time when contacting the Bank's Contact Center! Telephone bank will allow you to independently solve most of the questions and problems that arise.To take advantage of this completely free service, call the “Hotline”, enter the card or agreement number and code TPIN. Get TPIN You can call the same number.

Support number for calls from Moscow, Moscow region and anywhere in the world:

7 495 785 82 22

Call the 24-hour Home Credit hotline number +7 495 785 82 22 paid according to the tariffs of your telecom operator. We recommend calling this number to residents of Moscow and all bank clients when abroad and in international roaming.

Customer support number for clients from St. Petersburg:

7 812 777 50 60

Call a single number of the 24-hour hotline of Home Credit Bank in St. Petersburg+7 812 777 50 60 paid according to the tariffs of your telecom operator. We recommend calling this number for residents of St. Petersburg or when abroad and in roaming.

Customer support number for customers from Yekaterinburg and the Sverdlovsk region:

7 343 344 30 43

Call a single number of the 24-hour hotline of Home Credit Bank in Yekaterinburg +7 343 344 30 43 paid according to the tariffs of your telecom operator. We recommend calling this number for residents of Yekaterinburg or when abroad.

Internet Bank "Home Credit"

If you don’t have it at hand, then you can make an online call directly from your personal computer:

Please note that in this case you must have a microphone and sound-reproducing devices connected to the computer. The webcam will not be used - only the voice connection is used.

To obtain all the necessary information on the tariffs and services of Home Credit Bank, you can use the service

Home Credit official groups on social networks:

Cities in which Home Credit offices are open:

Bank branches are located in the following regions and major cities of Russia:

• Moscow
• Saint Petersburg
• Republic of Adygea (Maykop)
• Altai Territory (Barnaul)
• Amur region (Blagoveshchensk)
• Arkhangelsk region (Arkhangelsk)
• Astrakhan region (Astrakhan)
• Belgorod region (Belgorod)
• Bryansk region (Bryansk)
• Republic of Buryatia (Ulan-Ude)
• Vladimir region (Vladimir)
• Volgograd region (Volgograd)
• Vologda region (Vologda)
• Voronezh region (Voronezh)
• Republic of Dagestan (Makhachkala)
• Jewish Autonomous Region (Birobidzhan)
• Transbaikal region (Chita)
• Ivanovo region (Ivanovo)
• Republic of Ingushetia (Magas)
• Irkutsk region (Irkutsk)
• Kabardino-Balkarian Republic (Nalchik)
• Kaliningrad region (Kaliningrad)
• Republic of Kalmykia (Elista)
• Kaluga region (Kaluga)
• Kamchatka Territory (Petropavlovsk-Kamchatsky)
• Karachay-Cherkess Republic (Cherkessk)
• Republic of Karelia (Petrozavodsk)
• Kemerovo region (Kemerovo)
• Kirov region (Kirov)
• Komi Republic (Syktyvkar)
• Kostroma region (Kostroma)
• Krasnodar region (Krasnodar)
• Krasnoyarsk region (Krasnoyarsk)
• Kurgan region (Kurgan)
• Kursk region (Kursk)
• Leningrad region (Vyborg, Luga)
• Lipetsk region (Lipetsk)
• Magadan region (Magadan)
• Republic of Mari El (Yoshkar-Ola)
• Republic of Mordovia (Saransk)
• Moscow region (Krasnogorsk)
• Murmansk region (Murmansk)
• Nenets Autonomous District (Naryan-Mar)
• Nizhny Novgorod region (Nizhny Novgorod)
• Novgorod region (Veliky Novgorod)
• Novosibirsk region (Novosibirsk)
• Omsk region (Omsk)
• Orenburg region (Orenburg)
• Oryol region (Oryol)
• Penza region (Penza)
• Perm region (Perm)
• Primorsky Krai (Vladivostok)
• Pskov region (Pskov)
• Altai Republic (Gorno-Altaisk)
• Republic of Bashkortostan (Ufa)
• Rostov region (Rostov-on-Don)
• Ryazan region (Ryazan)
• Samara region (Samara)
• Saratov region (Saratov)
• Sakhalin region (Yuzhno-Sakhalinsk)
• Sverdlovsk region (Ekaterinburg)
• Republic of North Ossetia - Alania (Vladikavkaz)
• Smolensk region (Smolensk)
• Stavropol Territory (Stavropol)
• Tambov region (Tambov)
• Republic of Tatarstan (Kazan)
• Tver region (Tver)
• Tomsk region (Tomsk)
• Tula region (Tula)
• Republic of Tyva (Kyzyl)
• Tyumen region (Tyumen)
• Udmurt Republic (Izhevsk)
• Ulyanovsk region (Ulyanovsk)
• Khabarovsk Territory (Khabarovsk)
• Republic of Khakassia (Abakan)
• Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk)
• Chelyabinsk region (Chelyabinsk)
• Chechen Republic (Grozny)
• Chuvash Republic (Cheboksary)
• Chukotka Autonomous Okrug (Anadyr)
• Republic of Sakha (Yakutsk)
• Yamalo-Nenets Autonomous Okrug (Salekhard)
• Yaroslavl region (Yaroslavl)

The geography of the bank's presence and contact information published on this page are subject to change. Check current information about all bank offers (loans and credit cards, contributions and debit cards) by calling the Hotline (bank help desk) 8 800 700 800 6 or on the bank’s official website www.homecredit.ru. Technical customer support is provided 24 hours a day, 7 days a week. Contacts to the security department are possible only through support service operators at the phone numbers published above. Links and other information about Home Credit Bank published in this section are current as of October 2014.