home Deposits If you lost your Privatbank card. How to block a PrivatBank card: four ways to quickly block and important tips. At a Privatbank branch

If you lost your Privatbank card. How to block a PrivatBank card: four ways to quickly block and important tips. At a Privatbank branch

If you have lost your card or it has been stolen, the first thing you need to do is block the card. You can do this by calling the customer support number 3700, or by yourself at Privat24, or by using an ATM. In the latter case, using the “Operations without a card” menu, you need to select the card you want to block and enter its PIN code. Then you need to contact the police.

If such a nuisance happened to you on vacation or on a business trip, then do not despair. Contact PrivatBank immediately and ask to block the card. If you don’t have a phone with you, you can ask even random passers-by to make a call (for calls from abroad +38-056-716-11-31). You can also find out the information you need from the PrivatBank operator: telephone number and address of the nearest consulate or embassy; telephone number of the tourist police of the country you are in.

The next step depends on the circumstances in which you find yourself:

1.If you have another card at home that has money on it and you have a friend you trust.

Using Privat24, transfer money from the card you left at home to a friend’s card. You can also ask the PrivatBank operator to transfer money when you block the card.

2. If you don’t have a card with money, but you know someone with a card whom you trust.

Contact your relatives or friends and ask them to top up your friend's card. All that needs to be reported to relatives is his card number.

3. If you don’t have a card and don’t have a friend, but have documents.

Contact your relatives or friends and ask them to send remittance. If the country where you are located operates the PrivatMoney or WesternUnion systems, they can send you money through Privat24 or the PrivatBank self-service terminal. After sending the transfer, you must come to the transfer receiving point with your passport and receive the money.

4. If documents are lost or stolen along with the card.

Tell the police about the missing documents. Crimes against foreigners in many countries are dealt with by special tourist police. The PrivatBank operator can also tell you the address and telephone number, or ask a passerby to call the emergency number. The police will tell you how to write a statement, make a copy of it and certify it. A certified copy of your statement must be collected from the police. Then you need to contact the consulate or embassy of Ukraine http://www.mfa.gov.ua/mfa/ua/publication, where you will be issued a temporary identification certificate. To do this, you will need two photographs 3.5 x 4.5 cm and a certificate issued by the police. If only your international passport is stolen, but your internal passport (or its copy certified by a notary) remains, you can also present it to prove your identity. If you do not have copies of documents, you can bring several fellow citizens with you to the police to confirm your identity. If you are traveling alone, the consulate will have to make a request to Ukraine. Waiting for a response may take several days. After completing all these procedures, the embassy will issue a certificate of the right to return to your homeland. After this, ask your relatives to transfer money for a ticket (as a last resort, ask for money at the embassy) and return home. At the airport, present the document issued by the embassy. If the officer asks for an explanation, tell him what happened. Show the ticket you used to fly into the country, a statement from the police, a voucher from the hotel, if you still have one. Mention that you were at the embassy and they can confirm your words. Upon arrival home, within two days you, with a certified copy of the statement from the police and a certificate from the embassy, must come to the institution where you received your lost passport to restore it.

To avoid troubles, be careful and always take with you on a trip notarized copies of your internal and international passport (necessarily with pages about registration). Store them separately from other documents.

Step 1. Block the lost card
Contact PrivatBank immediately and ask to block the card. If you don’t have a phone with you, you can ask your friends, tourists or even random passers-by. Phone number for calls from abroad +38-056-716-11-31. With the PrivatBank contact center operator you can also:

find out the phone number and address of the nearest consulate or embassy of Ukraine
find out the telephone number of the tourist police of the country where you are

Step 2: Contact the police
Crimes against foreigners in many countries are dealt with by special tourist police. How can I find their office? Just ask a passerby to call an emergency number (such as 911), they will probably know where he is. Tell the police immediately about the missing documents. At the police station you must fill out a statement and provide a certificate of loss. The police may not have an interpreter, and explanations will have to be made using signs, gestures, and drawings. Remember that you are not required to sign anything if you do not understand the language in which the papers are written!

The police will tell you how to write a statement, make a copy of it and certify it. You must take a certified copy of your statement with you from the police.

In addition, you will make a list of stolen items and you will be informed of your rights, also in writing.

Step 3. Contact the Ukrainian consulate or embassy
Get a police certificate about the loss of documents and go to the nearest consulate, embassy or representative office of Ukraine abroad as soon as possible. Only here you will be given a temporary certificate proving your identity.

The PrivatBank operator can tell you the address and phone number (specify during the call about blocking the card).

You must have with you two photographs 3.5 x 4.5 cm and a certificate issued by the police. If only your international passport is stolen, but your internal passport (or its copy certified by a notary) remains with you, you can present it to prove your identity.

Advice: always take with you on a trip notarized copies of your internal and international passport (necessarily with registration pages) and store them separately from other documents.

If you do not have copies of documents, you can bring several fellow citizens with you to the police to confirm your identity. They must have their passports with them. You will need to pay a fee to complete and certify the signature of each witness.

If you are traveling alone, the consulate will have to make a request to Ukraine. Waiting for a response may take several days. After completing all these procedures, you will be issued a Certificate of Right to Return to your homeland.

Tip: Ask the embassy for a phone number in case of an emergency. As a rule, it is 24/7, which means you can get help at any time.

Step 4. Ask your relatives to transfer money to you or ask for money at the embassy

Step 5. Go through passport control at the airport
At the airport, present the document issued by the embassy. If the officer asks you to go to a separate room, do not panic or swear. Calmly tell me what happened. Show the ticket you used to fly into the country, a statement from the police, a voucher from the hotel (if you have one). Mention that you were at the Ukrainian Embassy and they can confirm your words.

Step 6 Recover your lost passport
Upon arrival home, you must come to the Ministry of Internal Affairs, where you received your lost passport, within two days, with a certified copy of the statement from the police and a certificate from the embassy, to restore the documents.

The next step depends on the circumstances in which you find yourself:

1.If you have another card at home that has money on it and you have a friend you trust.

Using Privat24, transfer money from the card you left at home to a friend’s card. You can also ask the PrivatBank operator to transfer money when you block the card.

2. If you don’t have a card with money, but you know someone with a card whom you trust.

Contact your relatives or friends and ask them to top up your friend's card. All that needs to be reported to relatives is his card number.

3. If you don’t have a card and don’t have a friend, but you have documents.

Contact relatives or friends and ask to send a money transfer. If the PrivatMoney or WesternUnion systems work in the country where you are, they can send you money through Privat24 or the PrivatBank self-service terminal. After sending the transfer, you must come to the transfer receiving point with your passport and receive the money.

4. If documents are lost or stolen along with the card.

Tell the police about the missing documents. Crimes against foreigners in many countries are dealt with by special tourist police. The PrivatBank operator can also tell you the address and telephone number, or ask a passerby to call the emergency number. The police will tell you how to write a statement, make a copy of it and certify it. A certified copy of your statement must be collected from the police. Then you need to contact the consulate or embassy of Ukraine http://www.mfa.gov.ua/mfa/ua/publication, where you will be issued a temporary identification certificate. To do this, you will need two photographs 3.5 x 4.5 cm and a certificate issued by the police. If only your international passport is stolen, but your internal passport (or its copy certified by a notary) remains, you can also present it to prove your identity. If you do not have copies of documents, you can bring several fellow citizens with you to the police to confirm your identity. If you are traveling alone, the consulate will have to make a request to Ukraine. Waiting for a response may take several days. After completing all these procedures, the embassy will issue a certificate of the right to return to your homeland. After this, ask your relatives to transfer money for a ticket (as a last resort, ask for money at the embassy) and return home. At the airport, present the document issued by the embassy. If the officer asks for an explanation, tell him what happened. Show the ticket you used to fly into the country, a statement from the police, and a hotel voucher if you have one. Mention that you were at the embassy and they can confirm your words. Upon arrival home, within two days you, with a certified copy of the statement from the police and a certificate from the embassy, must come to the institution where you received your lost passport to restore it.

We will tell you how to properly block a Privatbank card in case of its loss or theft, so that unauthorized persons cannot use your money.

Blocking methods

Once blocked, all operations will be stopped immediately. There are five ways:

Call the bank's hotline

This service works around the clock and free of charge from any phone number 3700 . When traveling abroad, a number is provided for this purpose. +3 8 056 716 11 31.

At a Privatbank ATM

When carrying out the blocking procedure at ATMs, follow the following instructions:

menu item OPERATIONS WITHOUT A CARD
enter your mobile number
dial the password from the received one SMS
go to section BLOCK CARD
select a lost bank card from the list
dial her PIN code

Privat24

Using mobile app Privat24, you need:

go to your personal account
In chapter MY ACCOUNTS find the one to be blocked → CARD/ACCOUNT MANAGEMENT→BLOCKING
enter the code from the received SMS to confirm

Via SMS

If the loss number is known, then send the following SMS to the short number 10060 : BLOCK+ VVVV, where VVVV are the last 4 digits in the number. The "+" symbol is also typed.

The SMS alert service is automatically connected to all banking products.

At a bank branch

Contact a specialist at the nearest bank office with your passport.

Unblocking

Before you begin, you need to find out for which of these reasons the deactivation was performed. If the debt is overdue, it must be repaid urgently, otherwise the unblocking process will not be initiated.

We will tell you in detail how to unblock a Privatbank card.

Call to operator: on 3700 or 0 800-500-003 for landline phones, when abroad +38 056 716 11 31
SMS on 10060 : UNBLOCK+ VVVV, here VVVV – 4 ending characters
By visiting the bank’s website (calling a specialist or chatting)
At the office using your passport
Through Privat24:

go to your personal account
menu item ALL SERVICES → SETTINGS → UNLOCKING CARDS
in the list that appears, find the card to be unlocked
enter the code from the received SMS

At the ATM (menu section CARD OPERATIONS)

Possible reasons for deactivation

The payment instrument is blocked for one of the following reasons:

A bank card remained in the card reader of a faulty ATM
At the request of the client in case of loss or theft
When there is an overdue debt on a credit card
If the bank suspects that fraudulent actions have been committed with this card account

Withdrawing money from a blocked card

Let's consider the possible options:

Contacting the office with your passport within 2 weeks after deactivation of the payment instrument
Wait for activation. This process may take several days depending on the reason for the block. For example, if a payment instrument is left in the ATM, you need to wait until the collectors remove it during the next service
By callingCall– center and instructing the bank to write off funds from the card account to receive them at an ATM without a bank card
By instructing the bank transfer facilities to another payment instrument the client or his relatives and friends

PrivatBank is a reliable and trusted bank. However, despite this, there are cases when it is necessary to block your account. In order to protect your funds as much as possible from fraudulent activities, you should do this quickly. There is no single answer to the dilemma of how to block a PrivatBank card, because this can be done in several ways. If the “plastic” was lost or left in the ATM, then after it is returned or restored, the owner will be able to easily return it.

A client of this bank can be blocked by several methods:

Using SMS notifications.
At an ATM or using a special self-service terminal.
Directly at the bank branch.
Through .
If you call the organization.

It should be noted that in order to freeze an account it is not at all necessary to know its number by heart.

Blocking at an ATM

In order to easily block through an ATM or terminal, you should have a cell phone with you, the number of which is linked to your account. In the main menu of the terminal you need to select the item “operations without a card”. There you will see the “block” column. After this, the system will automatically ask you for your phone number. When you enter your number, you will receive an SMS message that you must enter in a specific field. Next, a window will open where you should select the desired item and enter .

How to block a PrivatBank card by phone

If you are not able to use an ATM, terminal or the Internet, then it is quite possible to freeze your mobile phone. If there was a connection to mobile banking, then to block you just need to send a notification to phone 10060 with the text “BLOCK+1111”, where 1111 is the last digits of the lost “card”. If you do not have the opportunity to find out these numbers, then you have the opportunity to call 3700 and do everything with the help of an operator. This operation can also be carried out using automatic prompts by calling 0-800-500-003.

Internet blocking

PrivatBank users can use the Privat24 system. To do this, you need to log in, go to the “All services” section and click on “Settings”.

In the window that opens next, click on the “Card blocking” column. Next, you will need to complete the following three steps: select the required card, enter the confirmation code that will be sent to your phone, confirm the procedure and wait for the result.

This operation can also be performed from the Privat24 mobile program.

If you know that finances will be useful to you in the near future, then you should transfer them to another “plastic”. The system makes it easy to do this in a few minutes.

How to find out if a PrivatBank card is blocked

When freezing is carried out, you will receive a notification about this on your phone number. It is also possible to find information about the status in a bank branch, in the support service, and in Privat24. If you have a “card” with you, then you can find out about the status in the terminal: try to perform some operation, the system will not perform the operation.

How to find out the blocked amount on a PrivatBank card

To find out how much money you have, you need to send a message to 10060 with the text “SMSON+1111”, where 1111 is the last four digits of your “plastic”. You will receive information about the amount in a response message.

How to block a fraudster's PrivatBank card

You need to understand that blocking someone else’s account is legal only in special cases. As a rule, scammers act in such a way that their “card” number and their full name will be visible and known to you. This is enough to file a complaint with the bank. As a result, the fraudster's account will be frozen. However, if you want to block, for example, “plastic” that was forgotten by the owner at an ATM, hotel, bar, then this is carried out ONLY by an official!

What to do if you are frozen for fraud

There are times when the question arises: “PrivatBank card was blocked for fraud, what should I do?” In this case, you need to contact the bank branch with this problem. After this, if there are serious grounds for freezing, the proceedings continue with the security service. As a rule, the owner will be informed about the progress of the investigation, and if it is just a misunderstanding, then you will be unblocked as soon as possible.

What to do if PrivatBank credit cards are blocked

To unblock a credit card, you should send a message to phone 10060 with the text “UNBLOCK+****”, where **** are the last characters of the “plastic” number. If there is a debt on the account, then to unblock it you need to pay it off.

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