What should I do if I lost my bank card? Do I need to block it? What to do if you have lost your VTB bank card? VTB 24 lost my card

It often happens that bank clients and users carelessly leave their cards in easily accessible places, or put them in open external pockets, from where the cards can easily escape. So what should you do if you have lost your VTB 24 card?

Procedure

The very first thing you should do is block your card. Even if you think you have lost it at home, or you think you can still find it. In this case, it is better not to think anything at all and block her immediately. But why?

Even if there is a PIN code on your card, this will not protect your hard-earned money from intruders. The fact is that everything is present on the map available information, through which anyone can withdraw or transfer your money to their account.

Knowing the card number, the expiration date of the card and the special three-digit or CVV2 code that is located on the back of the card after your signature, an attacker using any service will be able to make a purchase or transfer to his account. So if your card is not found, it is better to block it immediately, but how to do this?

Blocking by phone number

You need to call the VTB 24 hotline number - 8 800 100 24 24. It is better to always keep this number handy in your phone or notebook. Next, you need to contact any operator and say that you need to block your card. It is advisable to call from the phone number that you specified when registering your card, as well as to which the SMS alert service is linked. This is necessary so that the operator quickly understands who you are.

Next, the operator may ask for the card number, as well as additional information in the form of the card’s expiration date, as well as the code word that you use when issuing the card. After this, your card will be blocked and the attacker will not be able to use it.

What are the alternative blocking methods?

You can also use online banking and block your card there. To do this you must have Personal Area in Internet banking. You need to log in using the login and password that you were given by the bank when you connected to this service. Next, you find your card and click block. Also, in the same way, you can unlock it if it is found.

What to do after blocking?

If your card is not found, you will have to reissue it. Since the bank does not automatically reissue a lost and blocked card, you will have to visit a bank branch and write an application for reissue.

Standard reissue amount classic cards costs 300 rubles. Higher-end cards cost much more. The standard reissue period is 7 working days. But you can use the “urgent card reissue” service, then they will issue you a card faster for an additional fee.

Sometimes a client who has a VTB 24 bank card and has forgotten the PIN code does not know what to do in this situation. On the one hand, a PIN code is high-quality protection against attackers, and on the other hand, it is a problem that the owners themselves often face.

Code recovery methods

If VTB card holders forget their password and do not know how to restore the PIN code of their VTB 24 card, they must contact the bank to resolve this issue. For guard plastic card VTB 24 from the possibility of withdrawal from it Money scammers, the bank has introduced special protection: to carry out any transaction with plastic, you must enter a four-digit code at the ATM.

The code is issued with the card in a closed envelope or via a message to a mobile phone, for which you need to call hotline, give the plastic number and personal data.

If the client has forgotten the password for the VTB 24 card, he will not be able to recover it. PIN code data is not visible to bank employees.

But what to do if you forgot your VTB card password and how to recover it is a constant question that bank employees are asked. You can try to restore the code in the following ways:

1. Enter the code from memory, no more than 2 times; after the third unsuccessful attempt, the card will be blocked. If the plastic card is blocked, call the hotline and “reset” the number of incorrect attempts to enter the password (but this can only be done once, then you will have to go to the bank branch).
2. If it is impossible to remember the code, order a reissue of the plastic.

There are situations when people do not know what to do if they have forgotten the password for their VTB 24 card. And they begin to try to remember it through actions. If you try to enter an incorrect code, the system will give you 2 more chances.

If the owner of a VTB 24 plastic card has entered the PIN code incorrectly 3 times, the card is blocked. Funds cannot be withdrawn from an ATM until the circumstances are clarified by the bank and until it is unblocked by its rightful owner.

In this case, the most reliable way would be to come to the bank to solve the problem. You must have the following documents with you:

• passport of the person who is the owner;
• plastic that was blocked due to incorrect PIN code entry.

If the owner of the plastic card forgot the PIN code for the VTB 24 card and entered it incorrectly 3 times, but then found a piece of paper with the correct password, bank employees will be able to unlock it.

Card reissue

The only solution to restore the functionality of the plastic in a situation where you have forgotten the password for your VTB card, and there is no chance of remembering or finding it, is to re-issue it.

There are 2 ways to order a reissue:

• personal visit to the bank;
• by calling the hotline at 8 800 100 2424.

When visiting the bank in person, you must present the passport of the plastic holder and write an application for its re-issue. The document indicates the reason for the reissue.

By dialing the hotline number, navigation will be offered to manage operator services. Calling from a mobile phone is completely free.

When calling the hotline, the operator will ask for the following information:

• plastic number;
• personal data of its owner;
• a codeword;
• owner's passport details;
• reasons for re-release.

The bank specialist has the right to ask other questions if he suspects that the call is not coming from the true account owner.

When re-issuing a plastic card, bank employees block it and funds cannot be obtained through an ATM until the card is replaced. But you can carry out non-cash transactions for payment and transfer of funds.

Plus, VTB 24 bank, if you forgot the PIN code of the card, re-issuing a new one takes much less time than in other banks. In total, the entire procedure will take about 2 weeks. Of these, 7 working days are spent making the plastic itself, and the rest of the time is provided for its delivery to the bank branch.

Re-issuing a card is a paid service that will cost around 200 rubles. Funds are debited automatically from the account after activating the reissued card.

Change PIN code

If the cardholder has already forgotten the PIN code of the VTB card once, and after repeated reissue does not rely on his good memory, he has the opportunity to change the password to the one he wants. Any client of VTB Bank has this opportunity. You can change your PIN using an ATM.

When selecting new numbers, you cannot set easy combinations, such as repeating numbers or going in order.

Using an ATM, it is also easy to change the PIN code; to do this, you need to follow a certain procedure:

1. Insert the card into the ATM.
2. Enter a valid password.
3. Select the service for changing the current PIN code in the operations menu.
4. Find out the cost of the password change service.
5. Enter the new combination of numbers twice.

No one will know the new password to the system except the card owner. Therefore, it is important to remember it well and save it on additional media.

Despite the fact that other banks offer the ability to recover a password using an online account or messages via a mobile phone, VTB Bank does not have such an option. If a VTB 24 client has forgotten the PIN code of the card, he will have to order a reissue of the card and wait about 2 weeks for it. This causes considerable dissatisfaction among bank clients. But on the other hand, a PIN code is a good protection for funds stored in accounts.

If you use a VTB 24 bank plastic card, then you need to know how to restore it if necessary. We will tell you how to do this and why it may be necessary in our review.

The card must be restored or replaced for the following reasons:

• The card's validity period (as indicated on it) has expired.
• The card is damaged (the microchip is damaged, the letters are unreadable or worn out).
• Bank card is broken.
• The bank card has been lost.
• The PIN code or card got into the hands of strangers.
• The cardholder's details have changed (last name, first name, patronymic).

What are the first steps?

If the card has expired, then simply contact the VTB branch (preferably the one where you received the bank card). Is the contract still in effect? The bank has prepared a new card for you - receive it in person. You must have your passport with you. Bank employees will give you a new plastic card.